Myrtle Beach Resort A525

PROPERTY WAS NICE AND CLEAN. HOWEVER, I HAD EMAILED THE PROPERTY MANAGER PRIOR TO BOOKING THE STAY TO ENSURE THE POOLS WOULD BE OPEN, HE ASURED ME THAT THEY WOULD BE. WHEN WE GET THERE, THEY ALL WERE CLOSED, VERY UPSETTING ESP WITH KIDS. TOILET SEAT WAS ALSO BROKE

Manager's Response

Disappointed: sand everywhere, spent 2 hours cleaning when we arrived. Large bugs found in several rooms during our stay. Room needs updating to match the picture. Pools closed but were told they were open. Difficult explaining to an eleven year old when all other pools around us were open. Elevator smelled like vomit daily.

Manager's Response

Let me start by saying that I was very pleased with the property management company, as they were always very professional and answered my questions quickly before the rental was finalized and during my stay. I was very pleased that I was able to get an answer right away from them and the staff is very courteous and professional.

The check in was smooth and I got the keys from the management company and headed to the resort. It would be a little better if people could be able to get that paperwork in the mail/email and go directly to the condo, but it’s not a big deal. The only disappointment that I had was that once we arrived at the condo I saw that it had not even cleaned as the beds were not made etc. I contacted the management company and they contacted the house cleaner who they said would come right away. They apologized and said that they didn’t check in with the house cleaner that the apartment was clean and said that they should have done that before letting me get in at 2m instead of 3pm. In my mind I was thinking that even if the housecleaner came at 2pm before I checked in there was no way that she would have done a good job cleaning in just one hour...anyway, I told the management company staff that I would leave the apartment for at least a couple of hours so she could clean the apartment well and take her time.
When I returned the apartment was semi clean and she appeared to have cleaned it in a hurry. The cleaning was not excellent, but since I was only going to stay 3 days I didn’t complain.

The apartment is okay, there were pots and pans and things to cook meals. It was nice to have a king size bed because most of the condos that I stayed at MB resort only have queen size beds. The sinks in the bathroom were clogged, so hopefully somebody takes care of that for the next guests. The view was really nice since the condo is on the 5th floor. There were also tons of toys, beach chairs, etc. The pools were

Amazing balcony space and view with 2 sliding doors. Everything advertised as is. Certainly enough space for the family. AC worked perfectly. Has extras like chairs and a little pop up tent for beach sitting. A large fan (I need one to sleep). Enough dishes and things to get you by. Easy check in and a very cool property. Pools and such weren’t open yet bc of COVID but I will certainly be back to check that part out ASAP. The only 2 things I didn’t like but they are not dealbreakers. The pull out couch has the most uncomfortable mattress, so take a pad or something if you plan on using it. Also, the baseboards needed to be wiped (mom owns a cleaning biz, we notice little things but they weren’t terrible by any means ) Overall though, my family and I loved this place! The office was easy to find, the condo itself was easy to find. The staff we did interact with were incredibly helpful and friendly. Right on the beach. You won’t be disappointed.

Manager's Response

We had a great time. The place was clean and bright. The appliances were also very nice and updated. The living room furniture (couch and comfy chair) were kind of dingy. Otherwise, all was well!

I was there less than 48 hours and a MANDATORY evacuation was put into place. Property Manager was very rude and condescending! I ask if I would be given any sort of refund or credit since I was being forced to leave, his rude comment is, nobody is escorting you out of there. I would never recommend this place to anyone! I traveled 20 hours with 2 toddlers and spent almost $1,000.00 for a weeks stay and was FORCED to leave within 48 hours. Plus treated very disrespectful and rudely.

Manager's Response

We had a great time staying at Myrtle Beach Resort. We love staying there! Always something to do and very family friendly. Room 525 was a nice place. The only real negative that we can say -carpets need to be replaced, but carpets and the beach do not work well together. The condo overall worked great for a week stay at the beach. We will be returning (hopefully soon)

This condo was very nice and clean. We enjoyed our stay very much and looking forward to booking this same unit for our vacation next year. The only thing we would suggest is getting the door handle and lock fixed on the door. We didn't feel like it latched correctly and seemed loose. Everything else was perfect! We had a wonderful time!

My vacation rental was phenomenal! I felt right at home with the beach atmosphere. The bright colors of the paint on the walls to the beach themed decor was everything I needed to relax in my ocean front condo!

Manager's Response

Great view of the Atlantic Ocean and morning sunrise, all from the balcony. Overall, very clean with a family atmosphere...plenty to do without leaving the property. The management was very helpful and I would highly recommend this resort. As for the location,absolutely the best location in Myrtle Beach. This location has everything you need without the traffic of downtown Myrtle Beach.